Frequently Asked Questions
Everything you need to know about your Safelight Berlin experience.
What are your shipping rates and delivery times?
We offer standard shipping across Europe within 3-5 business days. International shipping rates are calculated at checkout based on your location and package weight.
Do you provide a warranty on electronic products?
Yes, all Safelight Berlin electronics come with a standard 2-year manufacturer's warranty covering any technical defects or hardware failures.
What is your return policy for open-box items?
You can return items within 30 days of purchase. However, for electronics, the product must be in its original packaging with all security seals intact to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's portal.
Are the electronics compatible with international voltage standards?
Most of our products are dual-voltage (110V-240V), but we recommend checking the specific product description for compatibility details before purchasing.